1. What is personal information?
2. How do we obtain your consent?
We collect, use and disclose your personal information with your consent or as permitted or required by law. How we obtain your consent (i.e., the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of your personal information as outlined in this privacy policy.
Typically, we will seek your consent at the time your Personal Information is collected. Where we want to use your personal information for purposes not previously identified to you at the time of collection, we will seek your consent prior to our use of such information for this purposes.
If you provide Personal Information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this privacy policy.
3. How do we collect your Personal Information?
We collect your Personal Information when you:
- visit our website
- enter information on our website
- apply for a job
- contact us by telephone, email or using the contact forms available on our website
4. What information do we collect and for what purposes?
We only collect the Personal Information that we need to offer our products and services. As such, we may collect the following information:
- To provide you with the services, support and information you request as a consumer (Applicable legal basis under the General Data Protection Regulation (“GDPR”) if you are located in the European Union (“EU”): performance of a contract):
- Name
- Email address
- Information provided when communicating with us
- To send you our newsletter (Applicable legal basis under the GDPR if you are located in the EU: consent):
- Email address
- To analyse your application if you wish to become a partner (Applicable legal basis under the GDPR if you are located in the EU: consent):
- Name
- Email address
- Name of the company
- Content of the message
- In general, we may need to use your Personal Information to:
- Meet our legal obligations (Applicable legal basis under the GDPR if you are located in the EU: compliance with a legal obligation);
- Prevent cyber threats and fraud (Applicable legal basis under the GDPR if you are located in the EU: our legitimate interest);
- Respond to claims, warrants and orders from courts and other bodies (Applicable legal basis under the GDPR if you are located in the EU: our legitimate interest);
- Protect your rights and interests along with our own (Applicable legal basis under the GDPR if you are located in the EU: our legitimate interest);
- Collaborate in legal proceedings or investigations (Applicable legal basis under the GDPR if you are located in the EU: our legitimate interest).
5. How do we use cookies and other technologies?
Like most websites and other Internet services, we may collect certain technical and device information about your use of our website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit.
We may also use “cookies” or enlist third party services which use cookies to track your preferences and activities on our website. Cookies are small data files transferred to your computer’s hard drive by a website. They keep a record of your preferences, making your subsequent visits to the site more efficient. We may also use them, with your consent, to identify you for purposes such as managing your preferences, locating or profiling purposes. Cookies or similar technologies may be stored locally on mobile devices or on computer servers operated or controlled by our third-party service providers.
In addition, when you visit our Website, our systems automatically collect your IP address and the type of browser that you use.
We may employ third party service providers to place advertisements about our products, Services and applications on other websites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies. You may limit the automatic collection of certain information on our Website by deciding not to activate the cookies using your browser options. Please be aware that disabling cookies may prevent you from using specific features on our Website. We may use cookies and log files to track user information.
6. Do we collect information from minors?
Our products on this website are intended for use by persons who are legally considered to be adults in their territory of residence. We do not voluntarily collect Personal Information directly from persons under the age of majority (minors).
If your child has provided us with personal data and you would like to request that such data be deleted, please contact us as described below in the How to contact us section.
7. With whom do we share your Personal Information?
In certain circumstances, we use the help of service providers to better serve you. For example:
- We may share your Personal Information with our affiliates and service providers who assist us in conducting our business, including responding to your inquiries, communicating with you and conducting market research.
If we provide your information to service providers, then we require that the service providers maintain the confidentiality of your Personal Information and keep your Personal Information secure. We also require that they only use your Personal Information for the limited purposes for which it is provided. When our service providers no longer need your Personal Information for those limited purposes, we require that they dispose of the Personal Information. In some circumstances, we may permit our service providers to retain aggregated, anonymized or statistical information that does not identify you. We do not authorize the service providers to disclose your Personal Information to unauthorized parties or to use your Personal Information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “How to Contact Us” section below.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
(a) under applicable law, including laws outside your country of residence;
(b) to comply with legal process;
(c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
(d) to enforce the terms of the agreements for our products and services;
(e) to protect our operations or those of any of our affiliates or subsidiaries;
(f) to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and
(g) to allow us to pursue available remedies or limit the damages that we may sustain.
In addition, we may transfer your Personal Information and other information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
8. Opting Out of Communications
If you no longer want to receive marketing-related emails from us, you may opt out of receiving marketing-related emails by clicking the “unsubscribe” link at the bottom of any email you receive from us, or, if you created an online account when you registered to receive our emails, you may log in into your account and make changes to your communication preferences. You may also opt out by contacting us directly using the contact information in the “How to Contact Us” section below.
We will endeavour to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request. Please note that if you opt out from receiving marketing-related emails, we may still need to send you communications about your use of our products or services, or other matters.
9. Where your Personal Information is located?
Your Personal Information may be stored and processed in Canada, and in any country where we have facilities or in which we engage third party service providers. As a result, your Personal Information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
However, our practices regarding your Personal Information will at all times continue to be governed by this privacy policy and, if applicable, we will comply with specific requirements providing adequate protection for the transfer of Personal Information, such as standard contractual clauses under the GDPR.
In the case of any transfer of your Personal Information to other countries, we will implement appropriate safeguards to provide an adequate level of protection.
10. How long do we retain your Personal Information?
We retain the information we collect for as long as necessary to fulfill the purposes for which we collect it, as required or permitted by law, or for other legitimate purposes such as data recovery, dispute resolution and fulfillment of contractual obligations.
We delete obsolete or unnecessary Personal Information, for example, should you inform us that you are definitely ceasing to use our services. You may at any time request the rectification or deletion of information.
In some cases, we anonymize Personal Information such that there is no serious possibility of linking the anonymized data to an identifiable person. In such cases, we may use anonymized data without prior notice and for serious and legitimate reasons.
11. How do we protect your Personal Information?
Safeguards
We have implemented physical, administrative and technical safeguards to protect the confidentiality and security of the Personal Information that we hold, including to prevent accidental or unauthorized access or the use, loss, destruction, communication or altering during transmission or storage of Personal Information.
Access restrictions
Only authorized and qualified personnel who need access to your Personal Information in the performance of their duties have access to it.
Warning
However, no safety measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately at the address indicated in the How to contact us section.
What rights do you have regarding your Personal Information?
You are entitled to access and rectify your Personal Information. These rights may be limited in certain circumstances.
| Access, deletion and rectification | Withdrawing your consent |
|---|---|
| You may access your Personal Information and, where appropriate, request rectification, as permitted or required by law. You may also request the deletion of outdated or unwarranted information, or make written comments. | You may also withdraw your consent to the use and communication of your Personal Information. However, we may no longer be able to offer you certain products or services. |
| However, to ensure that the Personal Information that we hold about you is accurate and up to date, please inform us of any changes without delay. |
To learn more about your rights under the privacy laws of Quebec and Canada, visit the following links: Canada and Quebec (in French only).
If you are located in Quebec, we may be entitled with the additional following rights:
- you may have the right to request that Personal Information held about you no longer be disclosed;
- you may have the right to request information about the use of any automated decision system and the impact it may have on you.
If you are located within the EU, you may be entitled to additional rights, including:
- the right to withdraw consent to processing where consent is the basis of processing;
- the right to object to unlawful data processing, under certain conditions;
- the right to erasure of Personal Information about you, under certain conditions;
- the right to demand that we restrict processing of your Personal Information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your Personal Information is inaccurate;
- the right to data portability of Personal Information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions;
- the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions.
If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
You also have the right to lodge a complaint with the relevant data protection authority. We may require that you provide sufficient identification to fulfill your request to access or correct your Personal Information. Any such identifying information will be used only for this purpose.
To exercise your rights, see the How to contact us section. We may ask you for identification to confirm your identity.
12. When does this policy not apply?
This policy does not apply to websites operated by third parties over which we have no control. If you follow a link to a third-party website (for example, to register for an event), the privacy policy of that third-party website will apply.
We may not be held liable for their privacy policies, procedures or practices regarding the protection of Personal Information. We invite you to review such policies before submitting Personal Information to such third-party websites.
13. How to contact us
If you have any questions about how we collect, use or share your Personal Information, or if you wish to exercise your rights, please contact the Privacy Officer using at the contact information below.
Our Privacy Officer is responsible for responding to requests for access to or rectification of information and any complaints that you may have regarding our practices regarding your Personal Information.
14. Will we amend this privacy policy?
We may update this privacy policy from time to time. Should we make material changes to this policy, for example, to comply with new legal requirements, we will notify you thirty (30) days in advance so that you can make an informed decision regarding your use of our services. In all cases, we will make the new version available on our website, indicating the date of the last update.
We encourage you to read this policy from time to time to learn about any changes. Any changes will be effective upon posting of the revised Privacy Policy, and your continued use of this website or our interactive features will be subject to the Privacy Policy in effect at that time.